gojudi Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by gojudi ("gojudi", "we", "us", "our") and applies to all personal data collected and processed in connection with the gojudi website at https://gojudi.biz and all associated services including the sportsbook, live casino, slots, and customer support channels.

gojudi is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy explains what personal data we collect from players and visitors, the purposes for which that data is processed, the parties with whom it may be shared, and the rights individuals hold in relation to their data.

By registering a gojudi account, using any gojudi service, or continuing to browse the gojudi website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, please discontinue use of the gojudi platform.

2. Data Controller Identity

For the purposes of this Privacy Policy, gojudi acts as the data controller in respect of personal data collected through the platform. As data controller, gojudi determines the purposes and means by which personal data is processed. Questions regarding data control and this Policy may be directed to the gojudi support team at the contact details provided in Section 15.

3. Personal Data We Collect

gojudi collects personal data through several means, including information you provide directly, data collected automatically through your use of the platform, and data received from third parties in connection with payment processing and identity verification. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, nationality, and a copy of a government-issued identity document (such as a MyKad or passport) where KYC verification is required.
• Contact Data: Email address, mobile telephone number, and residential address. For Malaysian players, this typically includes an address in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, or elsewhere in Malaysia.
• Account Data: Username, encrypted password, account preferences, language settings, and responsible gaming limit configurations.
• Financial Data: Payment method details sufficient to process deposits and withdrawals in Malaysian Ringgit (MYR), including e-wallet identifiers (such as Touch n Go eWallet or Boost account references) and bank account details where applicable. Full payment card numbers are not stored by gojudi.
• Transaction Data: Records of all deposits, withdrawals, bonus claims, wagers, game sessions, and account adjustments.
• Technical Data: IP address, browser type and version, device type, operating system, session timestamps, and referral URLs collected automatically when you access the gojudi platform.
• Behavioural Data: Information about how you use the gojudi platform, including game preferences, session duration, betting patterns, and feature usage, used solely for service improvement and responsible gaming monitoring.
• Communications Data: Records of your interactions with gojudi's customer support team, including chat transcripts and email correspondence.

4. How and Why We Use Your Data

gojudi processes personal data for the following purposes:

• Account Registration and Management: To create and administer your gojudi account, verify your identity, and manage your login credentials and account settings.
• Service Delivery: To provide access to the sportsbook, live casino, and slots products, process bets and wagers, and deliver game outcomes.
• Payment Processing: To process deposits and withdrawals in MYR via your selected payment channels, and to maintain accurate financial records for each account.
• Identity Verification and Fraud Prevention: To conduct KYC checks, verify age (21+ requirement), prevent fraud, detect money laundering, and comply with applicable gaming authority obligations.
• Responsible Gaming: To monitor account activity for signs of problem gambling, to enforce player-set deposit and session limits, and to administer self-exclusion requests.
• Customer Support: To respond to enquiries, resolve complaints, and provide account assistance through gojudi's 24/7 support team.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the gojudi platform, optimise game selection, and enhance the player experience.
• Marketing and Promotions: To send promotional communications to players who have opted in to receive them, subject to the marketing preferences set in your account. See Section 12 for more detail.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.

5. Legal Bases for Processing

gojudi processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between gojudi and you as a registered player, including account management, game delivery, and payment processing.
• Legal Obligation: Processing necessary to comply with applicable laws, including KYC and anti-money laundering obligations imposed by international gaming authority requirements.
• Legitimate Interests: Processing carried out in gojudi's legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing based on your express consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Disclosure of Personal Data to Third Parties

gojudi does not sell, rent, or trade your personal data. We may share personal data with the following categories of third parties where necessary to deliver our services or comply with legal obligations:

• Payment Processors: Financial institutions and e-wallet operators facilitating deposits and withdrawals in MYR, including but not limited to the operators of Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank payment channels.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to perform identity checks on gojudi account holders.
• Game Content Providers: Licensed game studios whose content is integrated into the gojudi platform. These providers may receive anonymised session data necessary to deliver game services.
• IT and Security Providers: Technology partners providing hosting, cybersecurity, fraud detection, and platform infrastructure services to gojudi under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Government bodies, regulatory agencies, or law enforcement authorities where gojudi is legally required or permitted to disclose personal data.

All third parties to whom gojudi discloses personal data are required to handle that data securely, in accordance with applicable data protection requirements, and only for the specific purpose for which it was shared.

7. International Data Transfers

The gojudi platform and associated service providers may operate infrastructure in jurisdictions outside Malaysia. Where personal data is transferred internationally, gojudi ensures that appropriate safeguards are in place, including contractual protections equivalent to those required under applicable data protection standards. Your data will not be transferred to jurisdictions that do not provide an adequate level of data protection without your consent or the implementation of appropriate safeguards.

8. Data Retention

gojudi retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and accounting obligations. The following general retention periods apply:

• Account data and transaction records are retained for a minimum of five (5) years following account closure to comply with anti-money laundering and gaming authority record-keeping requirements.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing preference records are retained for the duration of your account and for a reasonable period following account closure to demonstrate compliance with consent requirements.
• Technical and session log data is typically retained for twelve (12) months for fraud investigation and platform security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.

9. Security of Personal Data

gojudi implements technical and organisational security measures appropriate to the risk presented by the personal data we process. These include:

• 256-bit SSL encryption for all data transmitted between your device and gojudi servers.
• Encrypted storage of account credentials — passwords are stored in hashed form and are never accessible to gojudi staff in plain text.
• Role-based access controls restricting staff access to personal data to those with a legitimate operational need.
• Regular security testing and vulnerability assessments of the gojudi platform.
• Automatic session timeout on inactive gojudi accounts to reduce the risk of unauthorised access.

Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, gojudi will notify affected players and relevant authorities in accordance with applicable requirements.

10. Cookies and Tracking Technologies

The gojudi website uses cookies and similar tracking technologies to support platform functionality, maintain login sessions, and gather anonymised analytics on platform usage. The types of cookies deployed by gojudi include:

• Essential Cookies: Required for the gojudi platform to function, including session management and login authentication. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect anonymised information about how visitors use the gojudi website, helping us improve platform performance and content relevance. These cookies do not identify individual users.
• Preference Cookies: Used to remember your language, game preferences, and responsible gaming limit settings between sessions.

gojudi does not deploy third-party advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings, though disabling essential cookies may impact your ability to use certain gojudi features.

11. Your Rights as a Data Subject

Subject to applicable law and the specific circumstances of your request, you have the following rights in relation to the personal data gojudi holds about you:

• Right of Access: The right to receive a copy of the personal data gojudi holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure: The right to request deletion of your personal data, subject to regulatory retention obligations that require gojudi to retain certain records.
• Right to Restriction: The right to request that processing of your personal data be restricted in certain circumstances.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contractual necessity.
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the gojudi support team using the contact details in Section 15. gojudi will respond to verified requests within thirty (30) days. We may require identity verification before processing rights requests to protect against unauthorised access to account data.

12. Marketing Communications

gojudi may send you promotional communications about bonuses, new games, and platform features where you have opted in to receive such communications during registration or via your account settings. You may opt out of marketing communications at any time by updating your communication preferences within your gojudi account settings or by contacting the support team. Opting out of marketing does not affect service communications essential to your account, such as deposit confirmations, withdrawal notices, and security alerts.

13. Children and Minors

gojudi's services are strictly available to persons aged 21 years and above. gojudi does not knowingly collect personal data from individuals under this age. If gojudi becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately closed, the data will be deleted, and any balance will be returned in accordance with gojudi's responsible gaming policy. If you believe a minor has registered a gojudi account, please contact the support team immediately.

14. Amendments to This Policy

gojudi reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file prior to the changes taking effect. The effective date at the top of this Policy reflects the date of the most recent revision. Your continued use of the gojudi platform following notification of an amendment constitutes acceptance of the updated Policy.

15. Contact and Complaints

For privacy-related enquiries, requests to exercise your data rights, or complaints about gojudi's handling of your personal data, please contact the gojudi support team. Our support team is available 24 hours a day, seven days a week.

Contact email: [email protected]

If you are not satisfied with gojudi's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.